Customer Care Terms & Policies

PAYMENT

Boské Kids uses PayPal for easy, secure ecommerce transactions. Just follow the checkout procedure on our website and automatically link to PayPal. You do not need to create PayPal account for the payment. If you have an account, just login when you are redirected from our website.

For wholesalers, please contact us for the other payment methods.

We must receive all funds prior to orders being shipped.

PRICING

Prices on this web site are quoted in Canadian dollars. Shipping and sales taxes, if applicable, may be added to your total invoice price. You are responsible for the payment of any shipping charges and sales taxes that may apply to your order. International orders may be subject to import duties. You are responsible for the payment of any customs charges, duties and brokerage fees that may be levied, if applicable.

*GST/HST of 5% will be charged on all Canadian orders at the end of the checkout process.

SALES, DISCOUNTS AND SPECIAL OFFERS

Boské Kids may occasionally offer sales, special offers or promotions. These offers may not be combined with any other offers including, but not limited to combining free shipping offers with other sales, promotions or discount codes.

SHIPPING METHOD

Most of our products will be shipped from Vancouver, BC via Canada Post or courier within 2-3 business days of receiving your order. If we cannot fulfill your order in this time frame, we will notify you by email. All orders will receive a confirmation email to notify you that your products have been shipped out. Please allow time for customs clearance when shipping to the USA. Taxes are not charged on goods that are shipped outside of Canada. Any import duties and customs charges are the responsibility of the purchaser.

SHIPPING RATES

Flat shipping rates for U.S. residents (based on total purchase):
$10

Flat shipping rates for Canadian residents (based on total purchase):
$10

FREE
$150 (before taxes and shipping) and over

FREE PICK UP OPTION: Select PICK UP option at checkout and we will send you an email when your order is ready to be picked up at the In Good Company cooperative shop at 67 Lonsdale Ave., North Vancouver, BC.

RETURN AND EXCHANGE POLICIES

If the size is wrong, products can be exchanged for another size (if stock is available) within 14 days in their original unused condition. Shipping charges cannot be refunded. The shipping cost incurred to return the item is also at the purchaser’s expense. Please feel free to send us an email with any concerns or questions.

REFUND POLICY

We cannot offer refunds on purchased products. However, if you are not happy with your order, please contact us.

PRIVACY POLICY

We are committed to protecting our customer’s personal information. Boské Kids does not disclose or sell customer’s private information to any third party. Information collected is only for processing orders and shipping purposes.

SHOPPING CATALOG

Boské Kids will make a best effort that its inventory is maintained and out of stock items are promptly displayed. We apologize if your purchase is out of stock and will contact you should this error occur. At that point, you have the option to cancel your pending order. www.boskekids.com may contain errors in descriptions of products, dimensions and/or pricing. We reserve the right to correct any of these inaccuracies and update our information without prior notice, including changes to your current or standing order.

WEBSITE USE

Boské Kids gives you permission to view this website and to print pages from this site for your personal use only. Any unauthorized reproduction is strictly forbidden. This website may contain links to third party websites and Boské Kids cannot be held responsible for the content on these sites. Linking to a third party site is at the user’s risk. In an effort to protect the safety and privacy of children, we are unable to sell goods to anyone under the age of 18.

WEBSITE HOSTING

This website is hosted by: Hostmonster Inc. at 1958 South 950 East, Provo, Utah, USA.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Boské Kids or its content suppliers and protected by Canadian, United States and international copyright laws. The Boské Kids logo, trademarks and unregistered marks cannot be used without prior written consent.

GOVERNING LAW

You agree that this agreement and your use of this site are governed by and interpreted in accordance with the laws of British Columbia, Canada.

CONTACT US

Please feel free to contact us with any questions or concerns at:

Boské Kids

Mailing address:
P.O. Box # 54228 Lonsdale West RPO
North Vancouver, BC
V7M 3L5 Canada

Phone: 1-888-580-8160
Email: info@boskekids.com